Job Title: Slate Consultant (Student Success, Advancement, and Admissions)
Reports to: Director of Consulting Services
Location: Remote
About Axiom Higher Education
With more than 30 years of experience in data integration, Axiom Higher Education provides a purpose-built, SaaS-compatible, bi-directional data integration platform designed specifically for higher education. Our solution enables colleges and universities to seamlessly connect systems across campus, creating an automated flow of data that not only keeps systems in sync but also serves as a powerful, automated data resource for institutional decision-making.
In March 2024, Axiom Higher Education launched its Slate Consulting division, bringing together complementary products and services with a shared commitment to helping institutions build and optimize their technology ecosystems. This expansion was a natural fit with Axiom’s culture and mission. In addition to enhancing institutional strategy through Slate CRM design and implementation, Axiom provides a proven integration solution that enables institutions to seamlessly connect Slate with the systems and data they rely on every day.
Position Summary
We are seeking a well-rounded Slate Consultant with experience across Student Success, Advancement, and Admissions to join our growing team. The Slate Consultant will lead engagements across a portfolio of client accounts, focusing on Slate implementations, ongoing support, and capacity extension. Leveraging strong product knowledge and hands-on Slate experience, you will help clients develop best-practice configurations, troubleshoot challenges, and develop effective strategies for solving complex business process needs.
Our approach is highly collaborative and focused on empowering clients. Rather than simply doing the work for them, we prioritize teaching users how to effectively manage and optimize Slate themselves. Our goal is for every client to feel confident, capable, and well-prepared to maximize the value of Slate long after our engagement ends.
This is a role for someone who enjoys finding ways to make things work better. The ideal candidate is a proactive, analytical thinker with strong project management skills and significant Slate experience. You are energized by designing processes, building systems, and creating solutions that improve the client experience. You have a strong bias toward execution, exceptional attention to detail, and the ability to see how individual pieces fit together to create a cohesive, efficient, and successful whole.
Responsibilities
• Establish a trusted relationship with clients and work to ensure their overall satisfaction and success with Slate
• Create and manage strategic success plans and project timelines for clients
• Work to understand client processes and motivations, and maintain a high degree of functional expertise in Slate as a means of helping clients be successful
• Lead client implementations for clients in your areas of expertise, and assist colleagues with implementations for a range of clients to gain diverse experience
• Utilize project management skills to ensure the implementation is progressing effectively and on schedule
• Recommend areas for remediation, enhancement, and exploration
• Lead client scoping and/or training sessions in either via MS Teams or in-person
• Prepare custom training materials for clients based on their specific Slate business processes
Required Qualifications
• Highly organized with an aptitude for working in a constantly changing environment and adapting changing priorities. This means being able to take on multiple projects, prioritize effectively, manage your time to meet deadlines, and eagerly tackle work that ranges from in-depth projects to ad-hoc help and support.
• Demonstrated project management experience. You are able to move projects forward even when time is limited and opinions differ.
• Accountable with strong attention to detail. Ability to balance working independently with the proper judgement to decide when to update stakeholders or escalate a problem.
• Experience with and/or belief in the importance of customer service as a foundational aspect of business success. You enjoy going the extra mile to make things right and people happy.
• Possess a client-centric attitude to listen with empathy and the ability to explain both technical and non-technical concepts and issues
• Well-rounded Slate knowledge and abilities, including several areas of mastery
• Technical Slate skills necessary to conduct root cause analysis, including relational database understanding, SQL, and a problem-solving mindset
• Experience with, or desire to learn, HTML, CSS, Javascript, and front-end frameworks
• Bachelor's Degree, plus 5+ years of professional work experience or 7-10 years + of professional work experience in higher education/CRM systems
• 3+ years of advanced Slate use or Slate administrator experience