Overview
An Axiom Integration Specialist is a fully remote, client facing, hybrid technical and consulting position responsible for implementing the Axiom Elite data integration product and supporting the design and implementation of Customer Relationship Management (CRM) systems for higher education institutions. This role is responsible for designing, developing, testing, and supporting data integration solutions that enable accurate, secure, and reliable data movement across systems, applications, databases, platforms, and external partners. The role is also responsible for performing CRM scoping and design sessions, providing Statements of Work (SOWs), and implementing CRMs such as Slate and Salesforce. The Integration Specialist works closely with business stakeholders, IT, vendors, and operational groups to understand data requirements, build scalable solutions, maintain data quality, and ensure integrated data supports reporting, analytics, decision-making, and business operations for our clients.
The ideal candidate has experience with data integration products, Customer Relationship Management systems (CRM), the Ellucian Ethos Data Model, higher education data structures (ERPs), business processes, and solving complex data integration challenges.
Responsibilities
- Develop end-to-end data integration solutions using current tools and software.
- Develop, configure, and maintain data workflows, ETL processes, APIs, database connections, file transfers, and other data integration workflows.
- Perform scoping sessions with customers to provide clear expectations for a CRM implementation.
- Participate in full CRM implementation and consulting engagements for higher education institutions, including platforms such as Salesforce and Technolutions Slate.
- Work independently to coordinate and solve technical data integration and transformation issues.
- Follow the Axiom project lifecycle to ensure timely delivery of integration solutions.
- Serve as the primary technical contact for assigned integrations and CRM implementations.
- Work with clients to gather integration requirements and determine and/or recommend best methods for integrating systems.
- Communicate with customers to clarify requirements and expectations.
- Attend any required integration-specific and company meetings.
Qualifications
- 5+ years of experience using data integration/ETL tools.
- 5+ years of scoping, designing, and implementing CRM systems.
- Demonstrated ability in the following areas required:
- Performing business requirements discovery sessions with customers.
- Ability to translate business requirements to other technical resources for implementation.
- Providing excellent customer service through strong communication skills.
- Ability to organize tasks across multiple projects to ensure deliverables are on schedule.
- Experience in the following is preferred:
- Higher education student information systems.
- CRM software.
- Bachelor’s Degree or equivalent experience.